Mintech Warranty & Service
At Mintech, we are committed to the quality and performance of all our CNC equipment, providing our customers with reliable warranty and service support.
Mintech provides comprehensive CNC machine warranty coverage, technical support, and preventative maintenance services to ensure long‑term reliability of your equipment. Our standard and extended warranty plans cover mechanical, electrical, and control system components, with remote and on‑site service options available. Customers can register their CNC machine, submit warranty claims, and access software support directly through this page.
1. Standard Warranty
Warranty Period
- Mintech provides a limited one-year warranty on parts and labor from the date of equipment delivery (unless otherwise agreed in writing), applicable under normal use and maintenance conditions.
Warranty Coverage
- Covers mechanical, electrical, and control system components due to material or workmanship defects.
- Defective parts verified by Mintech will be repaired or replaced free of charge, with Mintech covering shipping costs (customers must return the parts in the original packaging and provide a description of the issue along with the original purchase proof).
Warranty Service
- Remote support via phone or video guidance is provided as the primary service method.
- If on-site service is required, Mintech will dispatch a certified technician; travel expenses are the customer’s responsibility (unless otherwise agreed in writing).
Exclusions
- Normal wear and consumables (e.g., laser lenses, bits, chucks, collets, tool holders, spindle bearings, etc.)
- Damage caused by improper use, lack of maintenance, or unauthorized modifications
- Damage caused by external factors (power surges, floods, fire, etc.)
- Equipment operated beyond recommended specifications
Warranty Claims
- Customers must notify Mintech by email or written notice within 3 business days of discovering an issue, providing the original purchase proof and the machine serial number.
- Mintech reserves the right to inspect the equipment to validate the claim.
Liability Limitation
- Mintech’s warranty liability is limited to the repair or replacement of defective parts only. Mintech is not responsible for any indirect, incidental, or consequential damages.
2. Extended Warranty Options
Premium Care
- Extends coverage to 24 months
- Includes preventative maintenance visits
- Priority technical support with a 48-hour response guarantee
Total Protection Plan
- Extends coverage to 36 months
- Includes all Premium Care benefits
- 24-hour response guarantee
- Annual operator training session
3. Software Support & Updates
- Mintech CNC machines include software with basic technical support and troubleshooting.
- Software updates (new features, performance improvements, bug fixes) are provided periodically or on demand.
- Software updates are not covered under hardware warranty. Mintech is not responsible for data loss caused by user error or software updates.
- Follow Mintech guidelines for software operation and updates to ensure proper machine performance.
4. Submitting a Warranty Claim
- Contact Technical Support
- Phone: (909) 755-1011
- Email: admin@mintechusa.com
- Provide machine serial number and detailed description of the issue
- Remote Diagnosis – Our technicians will attempt to resolve the issue remotely
- On-Site Service – If necessary, a certified technician will be dispatched to your location
- All warranty work will be documented in a service report
5. Preventative Maintenance Recommendations
- Perform maintenance according to the machine manual schedule
- Use only approved lubricants, coolants, and parts
- Maintain operation logs as recommended
- Have certified technicians perform preventative maintenance annually
6. Contact Information
- Phone: (909) 755-1011
- Email: admin@mintechusa.com
- Hours: Monday – Friday, 8:00 AM – 5:00 PM Pacific Time
Product Warranty Registration